If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
Returns and exchanges should be mailed to:
North Highlands, CA 95660.
Receipt of returned merchandise cannot be guaranteed.
LOST OR STOLEN PACKAGES:
When you place an order with us please note that the liability is between you and the shipping company. We do not make any exceptions to this policy.
We are always happy to replace items that are not marked as delivered but once the package has been scanned as delivered, we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local shipping company closest to you with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
Sometimes, the shipping company updates tracking information as "delivered" a few hours or even days earlier than the estimated delivery date. Please wait at least 48 hours to see if the package turns up.