Return / Refund Policy

RETURN POLICY:

We want our customers to be satisfied with their items, that is why we try our best to deliver GOLDEN services. Before every package leaves our facility, it is carefully checked, and we ensure that we do not send damaged or broken items to our customers.

Within the US - Returns or exchanges must be made within 10 days from the date of delivery to be eligible for a refund.

International - Returns or exchanges of merchandise shipped internationally must be made within 21 days from the date of delivery to be eligible for a refund.

All sale items are final and cannot be returned or exchanged.

ELIGIBILITY:

To be eligible for a return, your item must be unused and in the same condition that it was received. (That is; scent free, unworn, unwashed, and with all tags or labels attached).

Refunds or exchanges will not be accepted if all the above is not met.

Please include your package slip(s) with the return. Please note you will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

We do not offer return labels but hope to as we grow in the future!

GIFT CARD:

Valid returns are refunded in the form of a gift card. We do not issue refunds to original method of payment.

All gift card refunds and/or exchanges that are due will be issued within 3 to 5 business days after the return is processed. Unfortunately, we cannot refund shipping charges.

NON-RETURNABLE ITEMS:

The following items are non-returnable;

  • All Accessories
  • All Bonnets and Hats
  • All Jewelry
  • All Hair Products
  • All Beauty products
  • All Intimates
  • All Sale items